Return and Refund Policy
Effective Date: [Insert Date]
At Elite Vegetables, we are committed to providing you with the freshest and highest quality produce. However, we understand that issues may arise with your order. Please read our return and refund policy carefully to understand your rights and our procedures.
No Returns Policy
Due to the perishable nature of our products, we do not accept returns of vegetables and fruits unless they are rotten or missing from your order. Please inspect your order upon delivery to ensure its accuracy and quality.
Refund Policy
We only offer refunds under the following conditions:
- Rotten Produce: If you receive rotten or spoiled produce.
- Missing Items: If any items are missing from your order.
Proof Required
To process a refund for rotten produce or missing items, you must provide clear evidence. This includes:
- Uncut and Unblurred Video: A video showing the uncut, unopened, and unblurred condition of the produce in question.
- Detailed Description: A description of the issue, including the item(s) affected and the nature of the problem.
How to Request a Refund
- Contact Us: Reach out to our customer service within 24 hours of receiving your order.
- Phone Number: 76038 59167
- Email: elitevegetableschennai@gmail.com
- Provide Proof: Submit the required video evidence and a detailed description of the issue.
- Review: Our team will review your request and the provided evidence.
- Refund Process: If your claim is approved, we will process your refund through the original method of payment within 5-7 business days.
Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at:
- Head Office Address: Shop no H 32, Thanthai Periyar Vegetable Market, Koyambedu, Chennai-92
- Branch Office Address: Ground Floor, 40, North Mada St, Koyambedu, Chennai, Tamil Nadu 600107
- Phone Number: 76038 59167
- Email: elitevegetableschennai@gmail.com
Thank you for choosing Elite Vegetables. We appreciate your understanding and cooperation in adhering to our return and refund policy.
